Customer Service and Support

  • Key Account Management System
  • Real-time ERP System powered by IQMS
  • Electronic data interchange (EDI) for Forecasts, POs and Invoices
  • Just-in-Time and Kanban delivery
  • Customer Inventory Programs (Custom Molded Components)
  • Bar coding
  • On Time Delivery
  • Consistent and proactive communication with customers
  • Marketing Initiatives (Proprietary Products)
    • Distribution Agreements and Programs
    • Growth Support Programs
    • Coop Advertising

Mar-Bal offers full service support during product design. Mar-Bal provides system mold design to optimize design at a cost that is competitive in the marketplace and ensures long-term performance of your product. Mar-Bal can also assist in marketing initiatives for your products.

As company policy, your new Mar-Bal tooling will be maintained at no additional cost for the duration of its expected mold-life, except when the customer makes engineering or design changes. This preventative maintenance program for molds is second to none in the industry and is, therefore, integral to your demands for concise quality over the design-life of the part.

We guarantee full service mold repair at all plants. From front-end engineering support to a thorough follow-up, you can depend on Mar-Bal’s specialists to produce only long-life, high quality parts.

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